Straight answers about how we work, what we can do, and what we can't.
No. JW Investigations is a private investigation firm. We don't have police powers or the ability to make arrests. What we do is investigate, preserve evidence, and — with your consent — refer cases and findings to the appropriate authorities or help you report them yourself.
Yes. Name and contact fields on the report form are optional. The trade-off is that if you stay anonymous, we have no way to follow up with you or ask clarifying questions.
Sometimes we can identify accounts through lawful open-source investigation. We cannot, however, force a platform or phone carrier to reveal someone's identity — that requires legal process (a subpoena or court order), which is carried out through law enforcement or your attorney. We're upfront about this limit.
Your report is emailed securely to our team. We review it, and if you left contact details, we follow up to confirm scope and next steps. If you consented to a referral and the case warrants it, we can pass findings to the appropriate agency.
Yes. We handle reports securely and share them only with your consent or where we're legally required to. See our handling practices on the Contact page.
Fees depend on the nature and scope of your case. We'll always explain any costs to you clearly before any work begins, so there are no surprises.
Contact your local emergency services first. We are not an emergency service and cannot respond in real time to threats to your physical safety.